Shipping / Delivery Policy
Shipping and delivery
Effective Date: August 24, 2026
At Cookie Dough Genie, every order is prepared and packaged with care so your cookies arrive fresh and ready to enjoy. Please review this Shipping & Delivery Policy before placing your order.
Where We Ship
Cookie Dough Genie currently ships baked cookies to eligible addresses within the United States. We do not currently offer international shipping.
A complete physical street address is required. Shipping availability and rates for Alaska, Hawaii, U.S. territories, military addresses, and other locations may vary and will be shown at checkout when available.
Weekly Order Cutoff and Shipping Schedule
Our weekly order cutoff is Saturday at 7:00 p.m. Central Time.
Orders placed by Saturday at 7:00 p.m. CT are generally prepared on Monday and scheduled to ship the following Tuesday. Orders placed after the weekly cutoff will be scheduled for the next available Tuesday shipping date.
Our usual weekly schedule is:
Saturday at 7:00 p.m. CT: Weekly order cutoff
Sunday: Orders and production quantities are finalized
Monday: Cookies are baked or prepared, completely cooled, individually wrapped, and packaged
Tuesday: Completed orders are shipped
During holidays, special promotions, high-volume periods, severe weather, or other unusual circumstances, additional processing time may be required. Any processing or shipping timeframe provided on our website is an estimate unless expressly stated otherwise.
Processing Time and Transit Time
Processing time refers to the time Cookie Dough Genie needs to prepare, cool, wrap, package, and label an order before it is provided to the shipping carrier.
Transit time begins after the shipping carrier receives the package. Processing time and transit time are separate and should not be combined when estimating an order’s arrival date.
Shipping Rates and Delivery Estimates
Shipping charges are calculated and displayed at checkout based on the destination, package size, package weight, and selected shipping service.
Estimated delivery dates are provided by the shipping carrier and are not guaranteed by Cookie Dough Genie. Carrier delays caused by weather, holidays, mechanical problems, service interruptions, incorrect addresses, or other circumstances outside our control may affect the delivery date.
We ship early in the week to reduce the possibility of cookies remaining in transit or at a carrier facility over the weekend.
Tracking Information
Once an order has shipped, tracking information will be sent to the email address or telephone number provided with the order.
Customers are responsible for monitoring their tracking information and making arrangements to receive the package. Please bring your package indoors as soon as possible after delivery.
Cookie Dough Genie is not responsible for packages left outside, exposed to weather, or left unattended after the carrier confirms delivery.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, or building number.
If you notice an address error, please contact Cookie Dough Genie immediately. We will make reasonable efforts to correct the address if the order has not shipped. However, address changes cannot be guaranteed once processing has begun or a shipping label has been created.
Cookie Dough Genie is not responsible for delays, failed delivery, loss, or additional carrier charges resulting from an incomplete or incorrect address provided by the customer.
If a package is returned to Cookie Dough Genie because of an incorrect address or unsuccessful delivery, additional shipping charges may be required before the order can be reshipped. Because cookies are perishable food products, reshipment will depend on the condition of the returned order.
Warm-Weather Shipping
Cookies containing chocolate, candy, peanut butter cups, icing, or other heat-sensitive ingredients may soften or melt during warm weather.
We package our products carefully; however, we cannot guarantee that heat-sensitive ingredients will remain completely firm while in transit or after delivery. Softening or melting caused by weather does not necessarily mean the cookies are spoiled.
During warmer months, customers should monitor their tracking information closely, retrieve packages promptly, and avoid allowing packages to remain outdoors, in direct sunlight, or inside a hot vehicle.
Cookie Appearance and Minor Breakage
Because cookies are delicate food products, some shifting, crumbs, minor cracking, or slight changes in appearance may occur during shipping. These conditions do not affect the cookies’ flavor or freshness and are not generally considered significant shipping damage.
We carefully wrap, package, and cushion our cookies to reduce movement and breakage during transit.
Significantly Damaged, Incorrect, or Incomplete Orders
If an order arrives with significant damage, contains an incorrect product, or is missing an item, please contact Cookie Dough Genie within 24 hours of delivery.
Please provide:
Your name and order number
A description of the problem
Clear photographs of the affected cookies
Photographs of the interior packaging
Photographs of the outside shipping box
A photograph of the shipping label
Please keep the cookies and all original packaging until we have completed our review.
Depending on the circumstances, Cookie Dough Genie may provide a replacement, partial or full refund, store credit, or assistance with a carrier claim.
Claims submitted without photographs or after the 24-hour reporting period may not qualify for a replacement, refund, or store credit.
Lost or Delayed Packages
If tracking shows that a package is still in transit beyond the carrier’s expected delivery period, please contact Cookie Dough Genie so we can review the shipment and, when appropriate, open a claim with the carrier.
If tracking shows that a package was delivered but you cannot locate it, please:
Check all entrances and areas around the delivery address
Ask other members of your household
Check with nearby neighbors
Contact the shipping carrier
Allow up to 24 hours in case the carrier marked the package as delivered before completing delivery
Cookie Dough Genie will review missing-package concerns individually. A replacement or refund is not automatically guaranteed when the carrier’s tracking information confirms delivery to the address provided with the order.
Shipping Delays Before an Order Ships
If Cookie Dough Genie cannot ship your order within the timeframe promised when the order was placed, we will contact you with an updated shipping date.
You will have the option to accept the revised shipping date or cancel the unshipped order and receive a refund.
Order Cancellations
Cancellation requests must be submitted as soon as possible.
Because our cookies are food products prepared according to our production schedule, cancellation requests cannot be guaranteed once production, preparation, packaging, or shipping arrangements have begun.
Orders that have already shipped cannot be canceled.
Returns
For food-safety reasons, Cookie Dough Genie does not accept returns of cookies or other edible products.
This policy does not prevent customers from contacting us about an order that was incorrect, significantly damaged, incomplete, or lost during shipment.
Allergies and Dietary Information
Cookie Dough Genie products are prepared in a commercial kitchen where common food allergens may be present, including wheat, milk, eggs, peanuts, tree nuts, and soy.
Customers with allergies or dietary concerns should review the product description, ingredient information, and allergen statement before ordering.
Please contact Cookie Dough Genie before placing an order if you have questions about the ingredients or allergens associated with a particular product.
Policy Changes
Cookie Dough Genie may update this Shipping & Delivery Policy as our products, carriers, shipping areas, or procedures change.
The version of the policy in effect at the time an order is placed will apply to that order.
Contact Us
For shipping questions or concerns, please email info@cookiedoughgenie.com.
Please include your order number whenever possible so we can assist you promptly.
Effective Date: August 24, 2026
At Cookie Dough Genie, every order is prepared and packaged with care so your cookies arrive fresh and ready to enjoy. Please review this Shipping & Delivery Policy before placing your order.
Where We Ship
Cookie Dough Genie currently ships baked cookies to eligible addresses within the United States. We do not currently offer international shipping.
A complete physical street address is required. Shipping availability and rates for Alaska, Hawaii, U.S. territories, military addresses, and other locations may vary and will be shown at checkout when available.
Weekly Order Cutoff and Shipping Schedule
Our weekly order cutoff is Saturday at 7:00 p.m. Central Time.
Orders placed by Saturday at 7:00 p.m. CT are generally prepared on Monday and scheduled to ship the following Tuesday. Orders placed after the weekly cutoff will be scheduled for the next available Tuesday shipping date.
Our usual weekly schedule is:
Saturday at 7:00 p.m. CT: Weekly order cutoff
Sunday: Orders and production quantities are finalized
Monday: Cookies are baked or prepared, completely cooled, individually wrapped, and packaged
Tuesday: Completed orders are shipped
During holidays, special promotions, high-volume periods, severe weather, or other unusual circumstances, additional processing time may be required. Any processing or shipping timeframe provided on our website is an estimate unless expressly stated otherwise.
Processing Time and Transit Time
Processing time refers to the time Cookie Dough Genie needs to prepare, cool, wrap, package, and label an order before it is provided to the shipping carrier.
Transit time begins after the shipping carrier receives the package. Processing time and transit time are separate and should not be combined when estimating an order’s arrival date.
Shipping Rates and Delivery Estimates
Shipping charges are calculated and displayed at checkout based on the destination, package size, package weight, and selected shipping service.
Estimated delivery dates are provided by the shipping carrier and are not guaranteed by Cookie Dough Genie. Carrier delays caused by weather, holidays, mechanical problems, service interruptions, incorrect addresses, or other circumstances outside our control may affect the delivery date.
We ship early in the week to reduce the possibility of cookies remaining in transit or at a carrier facility over the weekend.
Tracking Information
Once an order has shipped, tracking information will be sent to the email address or telephone number provided with the order.
Customers are responsible for monitoring their tracking information and making arrangements to receive the package. Please bring your package indoors as soon as possible after delivery.
Cookie Dough Genie is not responsible for packages left outside, exposed to weather, or left unattended after the carrier confirms delivery.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, or building number.
If you notice an address error, please contact Cookie Dough Genie immediately. We will make reasonable efforts to correct the address if the order has not shipped. However, address changes cannot be guaranteed once processing has begun or a shipping label has been created.
Cookie Dough Genie is not responsible for delays, failed delivery, loss, or additional carrier charges resulting from an incomplete or incorrect address provided by the customer.
If a package is returned to Cookie Dough Genie because of an incorrect address or unsuccessful delivery, additional shipping charges may be required before the order can be reshipped. Because cookies are perishable food products, reshipment will depend on the condition of the returned order.
Warm-Weather Shipping
Cookies containing chocolate, candy, peanut butter cups, icing, or other heat-sensitive ingredients may soften or melt during warm weather.
We package our products carefully; however, we cannot guarantee that heat-sensitive ingredients will remain completely firm while in transit or after delivery. Softening or melting caused by weather does not necessarily mean the cookies are spoiled.
During warmer months, customers should monitor their tracking information closely, retrieve packages promptly, and avoid allowing packages to remain outdoors, in direct sunlight, or inside a hot vehicle.
Cookie Appearance and Minor Breakage
Because cookies are delicate food products, some shifting, crumbs, minor cracking, or slight changes in appearance may occur during shipping. These conditions do not affect the cookies’ flavor or freshness and are not generally considered significant shipping damage.
We carefully wrap, package, and cushion our cookies to reduce movement and breakage during transit.
Significantly Damaged, Incorrect, or Incomplete Orders
If an order arrives with significant damage, contains an incorrect product, or is missing an item, please contact Cookie Dough Genie within 24 hours of delivery.
Please provide:
Your name and order number
A description of the problem
Clear photographs of the affected cookies
Photographs of the interior packaging
Photographs of the outside shipping box
A photograph of the shipping label
Please keep the cookies and all original packaging until we have completed our review.
Depending on the circumstances, Cookie Dough Genie may provide a replacement, partial or full refund, store credit, or assistance with a carrier claim.
Claims submitted without photographs or after the 24-hour reporting period may not qualify for a replacement, refund, or store credit.
Lost or Delayed Packages
If tracking shows that a package is still in transit beyond the carrier’s expected delivery period, please contact Cookie Dough Genie so we can review the shipment and, when appropriate, open a claim with the carrier.
If tracking shows that a package was delivered but you cannot locate it, please:
Check all entrances and areas around the delivery address
Ask other members of your household
Check with nearby neighbors
Contact the shipping carrier
Allow up to 24 hours in case the carrier marked the package as delivered before completing delivery
Cookie Dough Genie will review missing-package concerns individually. A replacement or refund is not automatically guaranteed when the carrier’s tracking information confirms delivery to the address provided with the order.
Shipping Delays Before an Order Ships
If Cookie Dough Genie cannot ship your order within the timeframe promised when the order was placed, we will contact you with an updated shipping date.
You will have the option to accept the revised shipping date or cancel the unshipped order and receive a refund.
Order Cancellations
Cancellation requests must be submitted as soon as possible.
Because our cookies are food products prepared according to our production schedule, cancellation requests cannot be guaranteed once production, preparation, packaging, or shipping arrangements have begun.
Orders that have already shipped cannot be canceled.
Returns
For food-safety reasons, Cookie Dough Genie does not accept returns of cookies or other edible products.
This policy does not prevent customers from contacting us about an order that was incorrect, significantly damaged, incomplete, or lost during shipment.
Allergies and Dietary Information
Cookie Dough Genie products are prepared in a commercial kitchen where common food allergens may be present, including wheat, milk, eggs, peanuts, tree nuts, and soy.
Customers with allergies or dietary concerns should review the product description, ingredient information, and allergen statement before ordering.
Please contact Cookie Dough Genie before placing an order if you have questions about the ingredients or allergens associated with a particular product.
Policy Changes
Cookie Dough Genie may update this Shipping & Delivery Policy as our products, carriers, shipping areas, or procedures change.
The version of the policy in effect at the time an order is placed will apply to that order.
Contact Us
For shipping questions or concerns, please email info@cookiedoughgenie.com.
Please include your order number whenever possible so we can assist you promptly.